{"id":59431,"date":"2023-06-26T11:25:49","date_gmt":"2023-06-26T11:25:49","guid":{"rendered":"https:\/\/mobiquip.com\/condiciones-generales\/"},"modified":"2023-06-26T11:25:49","modified_gmt":"2023-06-26T11:25:49","slug":"condiciones-generales","status":"publish","type":"page","link":"https:\/\/mobiquip.com\/es\/condiciones-generales\/","title":{"rendered":"Condiciones generales"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"59431\" class=\"elementor elementor-59431 elementor-51648\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8961a e-flex e-con-boxed e-con e-parent\" data-id=\"1e8961a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a7c75d elementor-widget elementor-widget-heading\" data-id=\"3a7c75d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bbc8257 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bbc8257\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2356348f\" data-id=\"2356348f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6053db4f elementor-widget elementor-widget-text-editor\" data-id=\"6053db4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36d12ef elementor-widget elementor-widget-text-editor\" data-id=\"36d12ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #404040;\">MobiQuip\u2019s terms and conditions are compliant with the Consumer Right Act 2015.<\/span><\/p><p><span style=\"color: #404040;\"><strong>Ordering Goods and Making Payments<\/strong><\/span><\/p><p><span style=\"color: #404040;\">You can order any of our goods by calling our customer service team on 0800 118 2625<\/span><\/p><ul><li><span style=\"color: #404040;\">We can accept payments from all major credit and debit cards and PayPal.<\/span><\/li><li><span style=\"color: #404040;\">Please note that goods will not be dispatched until full payment has been received.<\/span><\/li><li><span style=\"color: #404040;\">If you pay by cheque and this is later cancelled by you we reserve the right to charge an administration fee.<\/span><\/li><\/ul><p><span style=\"color: #404040;\"><strong>VAT Exemption<\/strong><\/span><\/p><p><span style=\"color: #404040;\">If you are chronically sick or disabled you may be eligible for VAT exemption.<\/span><\/p><p><span style=\"color: #404040;\"><em>What is meant by chronically sick or disabled?<\/em><\/span><\/p><p><span style=\"color: #404040;\">For the purposes of the VAT relief, you are chronically sick or disabled if:<\/span><\/p><ul><li><span style=\"color: #404040;\">You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities<\/span><\/li><li><span style=\"color: #404040;\">You have a condition that the medical profession treats as a chronic sickness, such as diabetes or arthritis.<\/span><\/li><li><span style=\"color: #404040;\">You have a terminal illness.<\/span><\/li><\/ul><p><span style=\"color: #404040;\">All of MobiQuip\u2019s prices exclude VAT unless clearly stated.<\/span><\/p><p><span style=\"color: #404040;\">In order to claim VAT relief customers will need to fill in a VAT exemption form, if you are unsure on whether you are eligible for VAT relief or need any assistance competing the form please contact our customer services team on 0800 118 2625.<\/span><\/p><p><span style=\"color: #404040;\">If you are not eligible for VAT relief you will be charged VAT at the current standard rate.<\/span><\/p><p><span style=\"color: #404040;\">If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied.<\/span><\/p><p><span style=\"color: #404040;\"><strong>Delivery<\/strong><\/span><\/p><p><span style=\"color: #404040;\">We process orders on the day they are placed and ensure that all goods are delivered within ten working days. Orders are processed Monday \u2013 Friday only.<\/span><\/p><p><span style=\"color: #404040;\">MobiQuip aim to provide the highest quality service and will deliver and \/ or install all goods into your home with a full handover so you know exactly how to use and care for your purchase.<\/span><\/p><p><span style=\"color: #404040;\">If any goods have been damaged please notify the engineer on delivery. All goods delivered directly from MobiQuip will require a signature; once you have accepted delivery of these goods we will not be able to accept responsibility for damage. To report damaged goods delivered via the postal service please notify our customer service team on 0800 118 2625 within 48 hours of delivery.<\/span><\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-46625d8 elementor-widget elementor-widget-text-editor\" data-id=\"46625d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #404040;\"><strong>Returns Policy<\/strong><\/span><\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-d725425 elementor-widget elementor-widget-text-editor\" data-id=\"d725425\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #404040;\"><strong>Internet or Telephone Purchases<\/strong><\/span><\/p><p><span style=\"color: #404040;\">Should you wish to return any goods bought online or by telephone, you must do so within 28 days. Please advise our customer care team on 0800 118 2625 if you wish to exercise this right. \u00a0You may be required to confirm your intention to cancel in writing. MobiQuip reserve the right to charge you for any costs incurred by collecting the goods. All bespoke items are non-returnable. All bathing, personal hygiene and incontinence products are non-returnable for hygiene reasons unless they have been unused and are returned in the sealed packaging they were purchased in.<\/span><\/p><p><span style=\"color: #404040;\">All goods must be returned complete, unused, in an undamaged state and in their original packaging. If goods are not returned in their original condition MobiQuip reserve the right to charge for any repair to restore the goods to their original state.<\/span><\/p><p><span style=\"color: #404040;\">A copy of the right to cancel form can be downloaded and printed by\u00a0<a style=\"color: #404040;\" href=\"https:\/\/mobiquip.com\/wp-content\/uploads\/2022\/06\/MQ-Notice-of-RTC-June-2022.pdf\">clicking\u00a0here.<\/a><\/span><\/p><p><span style=\"color: #404040;\">Your statutory rights are not affected.<\/span><\/p><p><span style=\"color: #404040;\"><strong>In House Purchases\u00a0<\/strong><\/span><\/p><p><span style=\"color: #404040;\">Should you wish to return any goods which have paid for in your home, you must do so within 14 days. Please follow the instructions on the \u2018Right to cancel\u2019 form that you will of been supplied with at the time of sale. If you do not have this please call our customer care team on 0800 118 2625. MobiQuip reserve the right to charge you for any costs incurred by collecting the goods. All bespoke items are non-returnable. All bathing, personal hygiene and incontinence products are non-returnable for hygiene reasons unless they have been unused and are returned in the sealed packaging they were purchased in.<\/span><\/p><p><span style=\"color: #404040;\">All goods must be returned complete, unused, in an undamaged state and in their original packaging. If goods are not returned in their original condition MobiQuip reserve the right to charge for any repair to restore the goods to their original state.<\/span><\/p><p><span style=\"color: #404040;\">A copy of the right to cancel form can be downloaded and printed by\u00a0<a style=\"color: #404040;\" href=\"https:\/\/mobiquip.com\/wp-content\/uploads\/2024\/04\/MQ-Notice-of-RTC-June-2022-1.pdf\">clicking here<\/a><a style=\"color: #404040;\" href=\"https:\/\/mobiquip.com\/wp-content\/uploads\/2022\/06\/MQ-Notice-of-RTC-June-2022.pdf\">.<\/a><\/span><\/p><p><span style=\"color: #404040;\">Your statutory rights are not affected.<\/span><\/p><p><span style=\"color: #404040;\">For clarification on our returns policy please call 0800 118 2625 or write to:<\/span><\/p><p><span style=\"color: #404040;\"><strong>MobiQuip<\/strong><\/span><br \/><span style=\"color: #404040;\">The Tower<\/span><br \/><span style=\"color: #404040;\">Pera Business Park<\/span><br \/><span style=\"color: #404040;\">Nottingham Road<\/span><br \/><span style=\"color: #404040;\">Melton Mowbray<\/span><br \/><span style=\"color: #404040;\">LE13 0PB<\/span><\/p><p><span style=\"color: #404040;\"><strong>Guarantee<\/strong><\/span><\/p><p><span style=\"color: #404040;\">All of our goods have a 12 month warranty, this will include all parts and labour*. MobiQuip can also provide extended warranties (and insurance) at an extra cost, please contact our customer service team on 0800 118 2625 or click here for details (Mark Bates Ltd). If goods have been mistreated MobiQuip reserve the right to withdraw any claims to be made under warranty. Any period of parts warranty beyond the 12 months is provided directly by the equipment manufacturer, please refer to your product handbook for details.<\/span><\/p><p><span style=\"color: #404040;\"><strong>Descriptions<\/strong><\/span><\/p><p><span style=\"color: #404040;\">When describing goods MobiQuip endeavour to be as accurate as possible. When making purchases please be aware shades and colours may vary from one batch to another and colours may vary slightly to how they appear on screen. Please note when purchasing any item made of Leather or Wood, they are natural materials, and may contain naturally occurring imperfections, indentations or other aged characteristics. This is entirely normal and is not considered to be a manufacturing fault.<\/span><\/p><p><span style=\"color: #404040;\"><strong>Complaints Procedure<\/strong><\/span><\/p><p><span style=\"color: #404040;\">MobiQuip always strive to deliver excellent goods and services at all times which meet and exceed our customers expectations. In the unlikely event we fall short of this, in the first instance please call 0800 118 2625 or visit our contact page who will endeavour to resolve your issue immediately. If we are unable to resolve your complaint, please follow the procedure outlined below and we will endeavour to reach a satisfactory outcome as soon as is possible:<\/span><\/p><p><span style=\"color: #404040;\"><strong>If your complaint is about a member of staff:<\/strong><\/span><\/p><p><span style=\"color: #404040;\">Please contact our customer care team on 0800 118 2625 or visit\u00a0<u><a style=\"color: #404040;\" href=\"http:\/\/www.mobilityandlifestyle.co.uk\/\">w<\/a>ww.mobiquip.co.uk\u00a0<\/u>and fill out the Customer Feedback form under the Contact tab. \u00a0We will investigate the complaint as a matter of urgency with the member of staff in question. Once we have come to a conclusion we will notify you informing you on what action has been taken.<\/span><\/p><p><span style=\"color: #404040;\"><strong>If your complaint is about a service provided:<\/strong><\/span><\/p><p><span style=\"color: #404040;\">MobiQuip pride themselves on providing the best services possible, in the unlikely event you feel you have received poor service please contact our customer care team on 0800 118 2625 or visit\u00a0<u><a style=\"color: #404040;\" href=\"https:\/\/mobiquip.com\/\">www.mobiquip.co.uk<\/a><\/u>\u00a0and fill out the Customer Feedback form under the\u00a0<strong>Customer Feedback<\/strong>. We will review that particular service provided and (where necessary) reconsider company processes. We will notify you of any course of action taken.<\/span><\/p><p><span style=\"color: #404040;\"><strong>If your complaint is about goods:<\/strong><\/span><\/p><p><span style=\"color: #404040;\">We offer a full 12 month warranty on all items, if you feel as if your goods are not reaching the high standards that we strive to achieve, please contact us on 0800 118 2625 or visit\u00a0<u><a style=\"color: #404040;\" href=\"https:\/\/mobiquip.com\/\">www.mobiquip.co.uk<\/a><\/u>\u00a0where you can find details on how to contact us. Once any fault or issue is reported to us we will endeavour to inspect the goods within 10 working days and, where necessary, repair or replace the goods within 30 days of you reporting the issue.<\/span><\/p><p><span style=\"color: #404040;\">Complaints of any kind can also be made in writing to:<\/span><\/p><p><span style=\"color: #404040;\">Mrs Rio Hall \u2013 Complaints Co-ordinator<\/span><br \/><span style=\"color: #404040;\"><strong>MobiQuip<\/strong><\/span><br \/><span style=\"color: #404040;\">The Tower<\/span><br \/><span style=\"color: #404040;\">Pera Business Park<\/span><br \/><span style=\"color: #404040;\">Nottingham Road<\/span><br \/><span style=\"color: #404040;\">Melton Mowbray<\/span><br \/><span style=\"color: #404040;\">LE13 0PB<\/span><\/p><p><span style=\"color: #404040;\">After you have made your complaint or raised an issue, MobiQuip will always endeavour to respond within 5 working days (This allows us time to gather information and facts as required). We will contact you either by telephone, email or letter (depending on how you have contacted us). If MobiQuip cannot resolve the complaint or issue within that time we aim to provide a suitable and fair outcome within 30 days.<\/span><\/p><p><span style=\"color: #404040;\">Please note all calls made to MobiQuip are recorded for training and monitoring purposes.<\/span><\/p><p><span style=\"color: #404040;\">A copy of our Terms and Conditions is available in a large format by calling us on\u00a0<strong>0800 118 2625.<\/strong><\/span><\/p><p data-pm-slice=\"1 1 []\"><span style=\"color: #404040;\">*subject to fair upkeep as per the manufacturer&#8217;s guidelines<\/span><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Condiciones generales Los t\u00e9rminos y condiciones de MobiQuip cumplen con la Ley de Derechos del Consumidor de 2015. Pedir productos y hacer pagos Puedes pedir cualquiera de nuestros productos llamando a nuestro equipo de atenci\u00f3n al cliente al 0800 118 2625 Podemos aceptar pagos con las principales tarjetas de cr\u00e9dito y d\u00e9bito y con PayPal. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-59431","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Condiciones generales - MobiQuip<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mobiquip.com\/es\/condiciones-generales\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Condiciones generales - MobiQuip\" \/>\n<meta property=\"og:description\" content=\"Condiciones generales Los t\u00e9rminos y condiciones de MobiQuip cumplen con la Ley de Derechos del Consumidor de 2015. 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